Retail TouchPoints
  • Podcast Series
Holiday Insights Podcast Series


We’re reaching the heart of the holiday season, and the heat is on. You and your team are making your list, checking it twice and ensuring your omnichannel strategies are seamless, personalized and sheer perfection. The Holiday Insights Series was created to help you get timely holiday trends, results and best practices from the industry’s top experts and influencers. Get ready to create some holiday magic. Subscribe now to get the latest episodes right in your inbox.

Sucharita Kodali, Forrester


Featuring: Sucharita Kodali of Forrester & Alicia Esposito of Retail TouchPoints

Every day, retail executives must navigate new shopper behaviors and preferences. But they must also respond swiftly to outside political and economic forces that ultimately impact consumer sentiment and spending. Is your team prepared to respond and adapt to these new developments as they emerge? In this interview, Sucharita Kodali, Vice President and Principal Analyst at Forrester, shares her take on the current retail climate, her predictions for 2019, and what executives can do to prepare. 

Rob Garf


Featuring: Rob Garf of  Salesforce & Alicia Esposito of Retail TouchPoints

During the holiday season, 66% of online traffic and 48% of orders came from mobile devices. And in 2019, mobile will only play a more paramount role in the shopping journey, according to Rob Garf, VP of Industry Strategy and Insights at Salesforce. Augmented by AI-powered recommendations, voice search and in-store clienteling, mobile has officially reached a tipping point. Are you ready to get your share of sales?

Bryan Gildenberg


Featuring: Bryan Gildenberg of Kantar Consulting & Alicia Esposito of Retail TouchPoints

The 2018 holiday season has unearthed a number of new trends and has reaffirmed the importance of others. But how will these new rules and realities impact retailers' plans for 2019? Bryan Gildenberg, Chief Knowledge Officer of Kantar Consulting, provides his commentary on what's happened during the holiday season and how retailers can take these developments to create better experiences in 2019.

Brian Solis


Featuring: Brian Solis of Altimeter Group & Alicia Esposito of Retail TouchPoints

Brian Solis has spent his career studying new consumer behaviors, disruptive technologies and how they impact businesses across industries. Needless to say, he has a lot of opinions about the Retail Apocalypse, the holiday season and why most retail innovation projects fail. We dive into all this and more during this episode of the Holiday Insights Series.



Featuring: Melissa Gonzalez of Lionesque Group & Alicia Esposito of Retail TouchPoints

Melissa Gonzalez, CEO of The Lion’esque Group, is our go-to expert on all things related to store design, pop-ups and in-store experience. During our conversation, we talk about the evolution of the pop-up, the power of holiday events and why every retailer should create Instagrammable moments in their stores.