Retail TouchPoints
Holiday Insights Podcast Series


We’re reaching the heart of the holiday season, and the heat is on. You and your team are making your list, checking it twice and ensuring your omnichannel strategies are seamless, personalized and sheer perfection. The Holiday Insights Series was created to help you get timely holiday trends, results and best practices from the industry’s top experts and influencers. Get ready to create some holiday magic. Subscribe now to get the latest episodes right in your inbox.

Featuring: Steve Rowen of Retail Systems Research and Alicia Esposito of Retail TouchPoints

Retail Systems Research has been a tried and true source for industry benchmarks and insights for more than a decade. E-Commerce trends and priorities have been ongoing topics of discussion for the firm, especially the recurring issue of performance. According to Steve Rowen, one of the firm’s managing partners,

Ben Gold
Featuring: Ben Gold of QuickBridge and Glenn Taylor of Retail TouchPoints

Political and economic forces have a resounding impact on consumer sentiment and ultimately, retail industry performance. But how will ongoing conflict between the U.S. and China, as well as an escalating election season, impact holiday spending? Most of all, is there anything that retailers can do to be proactive

Benoit Grouchko
Featuring: Benoit Grouchko of Teemo and Alicia Esposito of Retail TouchPoints

Smartphones are consumers’ most personal devices. They’re always within arm’s reach — that is, if they’re not already in their hands. Retailers can harness the power of these devices with highly relevant messaging and timely offers, delivered through mobile advertising. During this episode of the Holiday Insights Series, Benoit Grouchko,

Featuring: Sucharita Kodali of Forrester & Alicia Esposito of Retail TouchPoints

Prime Day 2019 has long passed, but its impact remains. After all, Amazon reported that this year’s event was the largest in its history, selling more items than Black Friday and Cyber Monday combined. As Prime Day and Singles’ Day capture more consumer wallet share and media headlines, retailers

Sucharita Kodali, Forrester
Featuring: Sucharita Kodali of Forrester & Alicia Esposito of Retail TouchPoints

Every day, retail executives must navigate new shopper behaviors and preferences. But they must also respond swiftly to outside political and economic forces that ultimately impact consumer sentiment and spending.  Is your team prepared to respond and adapt to these new developments as they emerge?   In this interview, Sucharita Kodali, Vice President and Principal Analyst at Forrester, shares

Rob Garf
Featuring: Rob Garf of  Salesforce & Alicia Esposito of Retail TouchPoints

During the holiday season, 66% of online traffic and 48% of orders came from mobile devices. And in 2019, mobile will only play a more paramount role in the shopping journey, according to Rob Garf, VP of Industry Strategy and Insights at Salesforce. Augmented by AI-powered recommendations, voice search

Bryan Gildenberg
Featuring: Bryan Gildenberg of Kantar Consulting & Alicia Esposito of Retail TouchPoints

The 2018 holiday season has unearthed a number of new trends and has reaffirmed the importance of others. But how will these new rules and realities impact retailers’ plans for 2019? Bryan Gildenberg, Chief Knowledge Officer of Kantar Consulting, provides his commentary on what’s happened during the holiday season

Brian Solis
Featuring: Brian Solis of Altimeter Group & Alicia Esposito of Retail TouchPoints

Brian Solis has spent his career studying new consumer behaviors, disruptive technologies and how they impact businesses across industries. Needless to say, he has a lot of opinions about the Retail Apocalypse, the holiday season and why most retail innovation projects fail. We dive into all this and more

Featuring: Melissa Gonzalez of Lionesque Group & Alicia Esposito of Retail TouchPoints

Melissa Gonzalez, CEO of The Lion’esque Group, is our go-to expert on all things related to store design, pop-ups and in-store experience. During our conversation, we talk about the evolution of the pop-up, the power of holiday events and why every retailer should create Instagrammable moments in their stores.