Retail TouchPoints

REAL INSIGHTS
ON THE LATEST RETAIL TRENDS

Every day, we provide thoughtful analysis and tactical advice on the latest trends. Click on a topic that strikes your fancy to see some content we’ve created! 
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RETAIL INNOVATION & TRANSFORMATION

Learn how to survive and thrive in a disruptive climate.

Influence shoppers’ journey through the store using neuroscience and technology.
| PLAYBOOK

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See the new data, new skills and new technology retail CFOs need to drive business transformation.
| iPAPER

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Doug Stephens and Kasey Lobaugh are among the influencers to share perspectives on brick-and-mortar reinvention.
| E-BOOK

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STORE OPERATIONS

Ramp up in-store tech, procedures and service strategies to create unforgettable experiences.

Exclusive benchmark data around retailers’ methods for driving store profitability.
| SURVEY

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New rules and technologies for engaging and empowering associates.
| WHITE PAPER

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Uncover the four key benefits of predictive scheduling.
| E-BOOK

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OMNICHANNEL STRATEGY

Delight shoppers with a frictionless experience across all channels.

Explore the new role of the store in omnichannel strategy and experience design.
| SPECIAL REPORT

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Lululemon, Zara and Walmart lead the charge in creating personalized experiences online and in stores.
| SPECIAL REPORT

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Exclusive insights on the state of omnichannel retailing and top tactics across categories.
| SURVEY REPORT

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GLOBAL COMMERCE

Practical guidelines and real-world inspiration for going global and acting local.

The latest global commerce sales results, consumer preferences and rules for success.
| SPECIAL REPORT

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Four steps for designing localized experiences with scale and speed.
| E-BOOK

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SUPPLY CHAIN MANAGEMENT

Get products to customers when and how they want them.

The six steps every retailer must follow to turn fulfillment into a competitive advantage.
| iPAPER

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The last mile is becoming a first-priority topic. Is your business providing services customers want?
| SURVEY REPORT

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Lower capital costs and reduce IT dependencies by embracing the cloud.
| iPAPER

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SHOPPER MARKETING

Resonate with customers at all stages of the decision-making journey.

See retail’s most-adopted methods for attracting and retaining customers.
| SURVEY REPORT

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Use real-time performance metrics to accelerate speed-to-market and boost marketing performance.
| WHITE PAPER

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E-COMMERCE

Capitalize on the rise of online sales.

Create memorable and enjoyable online shopping experiences for shoppers worldwide.
| E-BOOK

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Alleviate checkout challenges to maximize online revenues.
| E-BOOK

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BI & ANALYTICS

Transform data into valuable business insights.

See analytics success stories from DSW, Sephora, Walmart and more.
| WHITE PAPER

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Discover the new key performance indicators of store performance.
| iPAPER

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Maximize the benefits of BI by focusing on three key areas.
| iPAPER

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ARTIFICIAL INTELLIGENCE

Capitalize on retail’s new favorite buzzword.

Real AI applications and inspiration from Overstock.com, Finish Line and H&M.
| SPECIAL REPORT

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Are retailers capitalizing on the conversational commerce opportunity? See the research.
| SURVEY REPORT

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