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Bridging The “Expertise Gap” Between In-Store And Online Shopping Experiences…With Human to Human Connections
Retail TouchPoints is proud to be hosting a RoundTable event where retailers are invited to discuss bridging the expertise gap between in-store and online shopping experiences.
In addition to coffee and breakfast, the roundtable will include some great networking, and an analysis of consumer research and best practices information on the changing expectations for customer experiences with today’s real-time shoppers.
The discussion will also include:
- Highlights from new Forrester Research on The Total Economic Impact of a Conversational CX, showing how brands have used conversation to increase conversion rates, AOV and other revenue metrics, reduce call center volumes and increase customer satisfaction scores;
- Use case examples from brands such as Disney and L’Oreal, highlighting how they are leveraging conversation for their CX journey by providing on-demand human expertise through authentic conversation during the digital experience; and
- A conversation about conversations, stressing the importance of human to human experience and the five core elements of transformative conversations.
When &
Where?
Thursday, September 12, 2019,
at 8:30 AM - 11:00 AM
at 8:30 AM - 11:00 AM
Convene,
101 Park Ave
New York, NY 20017
101 Park Ave
New York, NY 20017