Retail TouchPoints

TOP 5 BENEFITS OF MOBILIZING BRICK & MORTAR STORES

In a recent survey conducted by Retail TouchPoints, 73% of retailer respondents said they either already arm their associates with mobile technology, or plan to in the near future. Here are the top 5 benefits of mobilizing your workforce.

1

INCREASED
CUSTOMER
SATISFACTION

OF RETAIL RESPONDENTS

58

44

OF RETAIL RESPONDENTS

2

IMPROVED
EMPLOYEE
MORALE

3

INCREASED
AVERAGE
DOLLAR SALE

42

OF RETAIL RESPONDENTS

OF RETAIL RESPONDENTS

28

4

INCREASED
CUSTOMER
SATISFACTION

5

INCREASED
CUSTOMER
RENETION/LOYATY

25

OF RETAIL RESPONDENTS

In addition to arming associates, retailers are deploying other mobile technologies within the store, including:

( HOVER OVER A BAR TO VIEW PERCENTAGE )

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  • Trend Report

5 Holiday Trends That Will Shape 2020 Retail Strategies

The 2019 holiday season showed that retailers are eager and willing to step up their experience games, bringing the best of digital and physical together to engage their customers. Check out this e-Book to discover the five holiday trends that will shape 2020 retail strategies.