Fulfillment speed and efficiency are top-of-mind for all retailers today, but Office Depot has gone the extra mile to win in this increasingly critical area. Jonas Stillman helped drive the development of Office Depot’s 20-minute BOPIS initiative, which has been a game-changer for the business.
Consumers can download the Office Depot app or visit OfficeDepot.com to place a BOPIS order, which quickly gets delivered to local stores. Jonas deployed Zebra handheld solutions in-store to provide employees with critical insight into on-shelf availability.
The goal for this new (and fast) initiative is to provide less friction for customers, especially those who do not want to pay shipping costs. In addition, Office Depot aims to drive more loyalty to the brand and generate more up-sells among consumers who venture to stores for their BOPIS items.