Courtney Roddenberry and her team spearheaded a New Learning Model in 150-plus distribution centers at The Home Depot. Her innovative leadership helped advance the technical capacities within the retailer’s supply chain network and gave employees mobile access to information that provides just-in-time performance support.
The New Learning Model, which was rolled out in early 2021, allows The Home Depot to deliver knowledge to a network of more than 20,000 frontline workers. Associates now can access operational and functional information that is relevant to their job roles and spaces. The retailer can now provide:
- Consistent training and information relating to job tasks, including digitized associate checklists with completion tracking and analytics;
- More diverse learning methods to support frontline workers, which has led to an increase in employee satisfaction and engagement; and
- The ability to update content based on new operating procedures quickly and efficiently, so new training gets into the hands of associates faster.
Rather than relying on long-form content and droning videos, associates now have access to bite-sized story-style videos, checklists, and articles, enabling them to learn in the moment. They also can now participate and collaborate in content creation, directly from the warehouse floor, and provide feedback and ways to improve existing training practices, creating a more agile organization.
Overall, the new worker training is being consumed 6X faster, new learning materials are being created and delivered 8X faster, and standard operating procedures are being updated and delivered 150X faster.