Kluadia Tirico, Features Editor • Published June 20, 2017
The retail industry was shaken by store closings, bankruptcies and innovative new technologies in the first half of 2017. While retailers such as Shoes.com and Sears have struggled to stay afloat, others including Nordstrom, Sephora and Meijer have implemented “hot” new solutions and strategies to enhance the customer experience.
The Retail TouchPoints Top 10 most-viewed articles at mid-year spotlight retailers’ battles to keep brick-and-mortar stores viable and also demonstrate how progressive retailers are winning with: personalization via machine learning; streamlined customer service capabilities thanks to chatbots; a more convenient grocery shopping experience with home delivery; and enhanced last mile capabilities to drive customer loyalty.
View below to read more about the most popular retail stories for the first half of 2017.
The 2019 holiday season showed that retailers are eager and willing to step up their experience games, bringing the best of digital and physical together to engage their customers. Check out this e-Book to discover the five holiday trends that will shape 2020 retail strategies.