Top 10 Topics At Mid-Year: Chatbots, E-Grocery & The Last Mile
Kluadia Tirico, Features Editor • Published June 20, 2017
The retail industry was shaken by store closings, bankruptcies and innovative new technologies in the first half of 2017. While retailers such as Shoes.com and Sears have struggled to stay afloat, others including Nordstrom, Sephora and Meijer have implemented “hot” new solutions and strategies to enhance the customer experience.
The Retail TouchPoints Top 10 most-viewed articles at mid-year spotlight retailers’ battles to keep brick-and-mortar stores viable and also demonstrate how progressive retailers are winning with: personalization via machine learning; streamlined customer service capabilities thanks to chatbots; a more convenient grocery shopping experience with home delivery; and enhanced last mile capabilities to drive customer loyalty.
View below to read more about the most popular retail stories for the first half of 2017.
View below to read more about the most popular retail stories for the first half of 2017.
The sudden shut down of the @Shoesdotcom online brands had the industry questioning what went wrong.
See how @Nordstrom, @1800flowers and @Sephora achieved real business results with #chatbots.
The @Kronosinc / @Oracle cloud collaboration is designed to provide simplified deployments & quicker time to value.
Suresh Acharya of @JDALabsMTL spotlights a new focus on people, data science & machine learning in retail.
@Sears struggles to stay afloat; kicked off 2017 by closing 150 more stores.
2017 @Packetzoom study of 15 retail apps revealed @Sephora & @Walmart apps have the fastest download times.
Personalization
Personalized Recommendations Spark 45% Conversion Rate Uptick For Fjallraven
Learn how @FjallravenUSA drove a 45% conversion uplift on shoppers’ favorite items w/ #machinelearning.
