How do you explain your profession to people outside of the industry? What do you find most exciting and/or rewarding about this work?

Tom Ward is Chief Ecommerce Officer for Walmart U.S., overseeing ecommerce and omnichannel strategy for the Fortune 1 company. Under Tom’s leadership, Walmart has transformed its ecommerce business, aggressively expanding capabilities and solidifying its omnichannel footprint for 121 million weekly online customers.

With Tom at the helm, Walmart’s ecommerce business is $80 billion and growing, representing 13% of Walmart’s total sales. His expansive remit includes conversational commerce, ecommerce, online pickup and delivery, financial services, InHome Delivery, Walmart Fulfillment Services, Marketplace and omnichannel customer capabilities. In his time as Chief Ecommerce Officer, he has led his team through incredible achievements, including the launch of AR technology for Walmart Fashion and Home, and emerging propositions like conversational commerce.

Prior to becoming the Chief Ecommerce Officer, Tom was the SVP of Last Mile Delivery for Walmart U.S. He was responsible for developing and managing Walmart’s last mile delivery ecosystem, which includes third-party delivery providers, Walmart’s Spark driver platform, electric vans, autonomous vehicles and drones.

What are the core requirements of your job and how do you measure success?

What is one notable professional achievement you've made over the past year that you are most proud of?

What professional challenge or failure has stuck with you, and how did you embrace it?

What trend or technology do you believe will have the most profound impact on your work (and the work of your peers) over the next year?

If you could say one thing to your younger self, what would it be?