How do you explain your profession to people outside of the industry? What do you find most exciting and/or rewarding about this work?

Matthew’s journey at GameStop has been defined by his commitment to both employees and the larger retail industry. Starting as a Guest Advisor in 2006, he worked his way up to District Manager by March 2019. A key aspect of his success lies in his ability to develop innovative programs that help employees thrive. He champions an “end users first” mentality, reducing associate workload and encouraging corporate partners to be mindful of their impacts. As an involved member of visABLE and Alliance Employee Resource Groups, Matthew fosters a diverse and inclusive workplace to help drive industry-wide change.

As part of a team of 12 District Managers, Matthew piloted the G.A.M.E. customer service program, which was designed to create a more efficient and rewarding work environment. When he took over Communications in April 2022, he modernized the company’s Internal Communications, Field Leadership and Store Communications, which was further enabled by YOOBIC.

Matthew’s impact extends beyond the workplace: he actively contributes to nonprofit organizations like Ronald McDonald House and Make-a-Wish. His work on both the frontline and in organizational roles showcases his dedication to social impact and his desire to make a difference in the lives of countless families.

What are the core requirements of your job and how do you measure success?

What is one notable professional achievement you've made over the past year that you are most proud of?

What professional challenge or failure has stuck with you, and how did you embrace it?

What trend or technology do you believe will have the most profound impact on your work (and the work of your peers) over the next year?

If you could say one thing to your younger self, what would it be?