How do you explain your profession to people outside of the industry? What do you find most exciting and/or rewarding about this work?

What are the core requirements of your job and how do you measure success?

Operations Management, Business Strategy, Change Management, Financial Acumen and Leadership are all core focuses of my current role. Success is measured by employee retention and performance, business growth and financial performance, strategy/execution and success of the current initiatives. I am also frequently thinking about how to create operational efficiencies, manage risk and reinvest in the business.

What is one notable professional achievement you've made over the past year that you are most proud of?

I have implemented and created a new business development program that has encouraged teamwork and fostered a community focused on the growth of the business. Success has been measured by the collaboration it has created, the excitement for engaging the community, and the outcome of results that have been highly successful. It will also create downstream analytics that allow us to be smarter in our future new business development programs.

What professional challenge or failure has stuck with you, and how did you embrace it?

I interviewed for two roles that I wasn’t selected for. Each were learning moments to reflect on why I wasn’t selected. I took time to reflect on areas of growth, how I could network internally to gain different skills and re-evaluate what my next strategic path was. There are two roads you can take when you do not get selected: one is resentment, but I was able to choose the opportunity to learn and grow.

What trend or technology do you believe will have the most profound impact on your work (and the work of your peers) over the next year?

AI will change the way we work. It will create efficiencies in our work and enable us to think differently about our starting points. Creativity and authenticity will remain paramount to the work we are doing, but we also believe that we can leverage tools to work smarter, bring better solutions to clients and think differently about how we work.

If you could say one thing to your younger self, what would it be?

Do the hard stuff first; the learning you will gain will be a reward.