The retail industry was shaken by store closings, bankruptcies and innovative new technologies in the first half of 2017. While retailers such as Shoes.com and Sears have struggled to stay afloat, others including Nordstrom, Sephora and Meijer have implemented “hot” new solutions and strategies to enhance the customer experience.

The Retail TouchPoints Top 10 most-viewed articles at mid-year spotlight retailers’ battles to keep brick-and-mortar stores viable and also demonstrate how progressive retailers are winning with: personalization via machine learning; streamlined customer service capabilities thanks to chatbots; a more convenient grocery shopping experience with home delivery; and enhanced last mile capabilities to drive customer loyalty.

View below to read more about the most popular retail stories for the first half of 2017.

Financial Woes

Why Did Shoes.com Lose Its Footing?

The sudden shut down of the @Shoesdotcom online brands had the industry questioning what went wrong.

Chatbots

2017: The Year Of The Chatbot

See how @Nordstrom, @1800flowers and @Sephora achieved real business results with #chatbots.

Workforce

Kronos And Oracle Combine Workforce Cloud Offerings

The @Kronosinc / @Oracle cloud collaboration is designed to provide simplified deployments & quicker time to value.

Innovative Tech

The Most Impactful Technologies Coming To Retail

Suresh Acharya of @JDALabsMTL spotlights a new focus on people, data science & machine learning in retail.

Last Mile

Winning The Last Mile: Controlling Costs While Satisfying Consumers

Why the #lastmile is a chance to establish personal customer connections; use cases from @Amazon & @BestBuy.

Layoffs

HQ Layoffs At Lowe’s, Toys ‘R’ Us As Brands Get Lean

Corporate layoffs at @Lowes (500 employees) and @ToysRUs (250 employees) designed to streamline organizational operations.

Sears

Sears To Close 150 More Stores, Sell Craftsman For $900 Million

.@Sears struggles to stay afloat; kicked off 2017 by closing 150 more stores.

Mobile

Sephora, Walmart Top Mobile App Download Speeds

2017 @Packetzoom study of 15 retail apps revealed @Sephora & @Walmart apps have the fastest download times.

Online Grocery

Will 2017 Be The Year Of E-Grocery?

31% of consumers will order groceries online in 2017—@Meijer, @Walmart, @Kroger already on board with #eGrocery.

Personalization

Personalized Recommendations Spark 45% Conversion Rate Uptick For Fjallraven

Learn how @FjallravenUSA drove a 45% conversion uplift on shoppers’ favorite items w/ #machinelearning.

Written by:

Klaudia Tirico

Features Editor

Retail TouchPoints